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Shipping Policy

Great Art Takes Time

This is our Shipping Policy, here we will be clear as water, so you can estimate the delivery times of your order. It takes 2 phases, the Processing Time and Shipping Time. Please read it carefully 😁

 

Covid-19 Delays

Due to the overwhelming demand for deliveries across Canada and US, as well as modified practices by our shipping partners to keep their workforce and customers safe, customers should anticipate parcel delays for the foreseeable future. Please use the provided tracking information to check online for the most up to date information on the shipment. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.

Processing Times

Each painting is personalized and created by our artists, because of this, we need between 5 and 10 business days to prepare and ship your order. For Custom Paint by Numbers kits, please allow 10 to 15 days as these are very labor-intensive and crafted only for you.

In this phase, you will receive an email with your tracking number. This means that we are still working on your order, but we have already assigned your tracking number. It is important to mention that we are STILL processing your order, and until then, you will have the Shipping Update: "Shipment information received".

If your tracking number still says "Shipment information received". Please allow the processing time mentioned above, otherwise, please contact us here.

 

Shipping Times

Until "Shipment information received" shipping update to the next one: "Arrived at Sort Facility Shenzhen/Hong Kong", your order is now in the Shipping Time Phase. 

We have two different lines: Express Shipping Line and Regular Shipping Line.

Express Shipping Line

This only apply for the next following countries. Find below the delivery times per shipping zone: (This shipping times are estimated by our orders and our shipping providers).

Express Shipping Line

USA 🇺🇸 5 - 10+ Days
UK 🇬🇧 5 - 10+ Days
Germany 🇩🇪 5 - 10+ Days
Spain 🇪🇸 5 - 10+ Days
France 🇫🇷 5 - 10+ Days
Italy 🇮🇹 5 - 10+ Days

If your country is not in the list above, then your order will be processed by the regular line. (We are working very hard to have more countries with express shipping) 

Regular Shipping Line

Regular Shipping Line

Canada 🇨🇦
15 - 18+ Days
Australia 🇦🇺
10 - 15+ Days
Greece 🇬🇷
15 - 17+ Days
Portugal 🇵🇹
15 - 18+ Days
Rest of The World 🌎
20 - 40+ Days

 

These two shipping options mentioned, can only be selected on the Checkout page depending on where your order will be sent. Note: Shipments use local shipping processors such as USPS for the US, Royal Mail for the UK, Canada Post etc. It is also important to mention that we do not have time control in customs clearance of each country.

Delivery Formula

From the day you made your order. 🚚

Time Frame = Processing Time + Shipping Time (Depending on Country and Line)

*All shipping times exclude clearance/customs delays

Track your order

All orders will be processed with a Tracking Shipping Number, so you can track it in this page 👉🏼: Click Here To Track or in this one for further details: YunExpress

 

If it's been less than 30 days from when you placed your order, it is likely your item(s) are still in transit

Thanks for reading our Shipping Policy, we really hope you like our products.

Best regards

The Crafts By Diamonds Team  💎

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